top of page

Frequently Asked Questions

Wearing the TruCup

Wearing the cup

1. How does your TruCup work?

Your Vagina needs a healthy companion that will be true to you and your body. A TruCup will gently find its place, surrounded by your vaginal membrane IF WORN CORRECTLY. Your TruCup and a tampon have the same fundamental feature of insertion, but unlike a tampon, a TruCup doesn’t absorb but only collects the blood. Your tru-companion will move with you throughout the day as your body gets accustomed to the TruCup’s silicone-soft presence. 

2.  How do I wear TruCup?

It is extremely easy to insert your TruCup, albeit with a little practice. Every new activity as a beginner has a learning curve to it, just like riding a bike. Throw away all the inhibitions, myths, and fears from your mind and try it out yourself. Using the TruCup will help you understand your body and your vagina better. And once you are familiar with your ‘territory’, wearing the TruCup will be an easy exercise.

TIP:  As a beginner, try using it in the shower to ensure it slides in smoothly. 

  • HANDWASH: As a rule of thumb, ALWAYS wash your hands before you wear your TruCup.  

  • FOLD: From the multiple folding methods, choose the one which you feel most comfortable with and fold the TruCup. Don’t worry, it might take a few tries to ‘nail it’ 

  • RELAX: Breathe in and out. Let go of your inhibitions. Hold your folded TruCup firmly and guide it towards your vagina. You can stand, squat, sit, or raise one of your legs, placing it on the toilet. Again, comfort is key and try the posture where you are most at ease and balanced, to create an opening for the TruCup.

  • SEPARATE & WEAR: Nice and easy, now! All you need to do now is relax your pelvic muscles and gently separate your labia with the other hand. Guide the TruCup into your vagina, pointing it upwards toward the base of your spine. Try to keep the TruCup folded until it is entirely inside of your vagina. 

  • RELEASE: The TruCup is now a part of you. Gently release the folded TruCup – it will pop open and create a sealing suction automatically, holding it in place. 

  • THE FINAL STEP: Run a finger along the base of the TruCup to ensure that it has opened completely – if you feel any folds, hold the base of the cup, and gently rotate it until it opens completely and creates a sealing suction.

Sidestep: Play your favourite track, optional but recommended (and keep the grooving for later!)

3.  What are the folding methods?












Trucup_Digital Manual.jpg

4. Can I use it overnight and would it smell?

Yes, you can use it overnight, without any worries. Sleep soundly with your TruCup all night long. Your TruCup does not smell unless you have a habit of forgetting that it’s inside you and wear it for longer than 12 hours. In case your TruCup has a rubbery smell when you receive it then do write in to us and we will send you a replacement.

Removing the TruCup

Removing the Cup

1.  How often do I remove/empty my TruCup?

TruCup is made from medical-grade silicone, providing you with a safe option of wearing it for a maximum 10-12 hours. But, if you are a newbie to wearing the Cup, then you must empty it after 3 to 4 hours to have an insight about when your TruCup gets full to the rim with blood. This is a good way to understand how much you realistically bleed and create a personalized emptying schedule. For some menstruators, the cup lasts for 4-6 hours, for others, 10-12 hours, depending on the day of period and flow.

2.  What if I can’t find my TruCup inside? 

If you are unable to locate the TruCup, RELAX! You must have patience and panicking will only make it worse. Remember there is no chance that a TruCup will disappear in your uterus, as the cervix opening is extremely small for it to move upwards. Breathe deeply, loosen your body, and use the TruCup’s handy stem to locate the base of the TruCup. In case you still can’t find it, just relax your pelvic muscles or PEE! This way your TruCup will move down and the stem moves further down. The TruCup won’t drop if you pee for an extended period.


3.  How do I remove my TruCup?



Sit on the toilet or squat on the floor with one of your legs resting on your toilet edge. The vagina gets shortened and your muscles relax, making it easier for you to locate your TruCup.

  • PINCH 

Once you have located the TruCup, it is necessary that you destroy the suction seal created. Just pinch the TruCup around the stem area or squeeze the base of the TruCup. This way your suction seal breaks and it is easier to pull the TruCup.

  • PULL

The TruCup needs to be pulled gently from your vagina. Since you don’t want to spill blood all around the floor, pull the TruCup out by making a sideways angle and make sure that you hold it in that way until it’s out. DO NOT pull on the stem to remove the TruCup, the stem exists to help you find the base of the cup.

4.  What if I leave the TruCup in for more than 12 hours?

CALM DOWN! There is no sudden danger if you have the TruCup in for more than 12 hours, however, it is advisable to remove it ASAP. If there is discomfort or weird smell, do consult a gynecologist immediately.

Cleaning & Storage of the TruCup

Cleaning & Storage

1. How do I clean my TruCup during my period?

The best method of cleaning the cup is to immerse your TruCup in boiling water, before first use and between periods for sterilization. During your period, you must soak your TruCup in hot water or under clean running water each time you remove and insert it. Remember to wash your hands prior to/post handling the TruCup.

When using soap to clean the cup, keep it mild! Avoid using soaps with scents/fragrances/peppermint etc, vinegar, alcohol, dishwashing soap, baking soda, hand sanitizer, baking soda, bleach or any harsh chemicals to wash the TruCup. This can damage the silicone of the TruCup and lead to its deterioration, reducing its lifetime. 

In case you have to change your TruCup in a public toilet, bring a bottle of water to rinse and re-insert it– once at home, clean the inside again. Ensure that the four air holes are always clean and open. Always clean and empty your TruCup at least twice a day (12-hour intervals are recommended).


2. How do I clean my TruCup holes/rim?

Make sure the holes on the rim of the TruCup are cleaned thoroughly- Gently stretch each hole under running water and clean each hole. The holes are of primary importance to secure the cup in place. You can also soak it in warm water and then use a soft toothbrush (put one aside for the TruCup!) to clean it.


3. Can I use a feminine hygiene wash to clean my menstrual cup?

Mild feminine washes created for menstrual cups can be used to wash the TruCup between cycles. Else, water and mild, unscented, oil-free soap can be utilized. While boiling the cup in an open pot for 5-10 minutes, DO NOT leave it unattended. Over-boiling the cup in extremely hot water can burn the cup; immediately replace the TruCup in such cases. 

4.  How do I store my TruCup?

On the move much? We ensure that you have stress-free menstruation while being sustainable! TruCup provides you with an organic cotton cloth bag, made from a hygienic material that lets your TruCup breathe. Ventilation for your TruCup is necessary in order to avoid bad odour, hence always store it in a cotton cloth pouch.

Scared to use the TruCup?


1.   Why should I choose TruCup?

For long-lasting hygiene and comfort, TruCup is the best relief to all your period worries. The perfect and easy little TruCup is an advantage when compared to other options for menstrual hygiene- comfortable, long-lasting, economical and healthy. TruCup always vouches for the position of the best, most intimate companion for every menstruator around the globe. It is striving for a much-needed change in the otherwise tedious monthly regime. 

Liberate yourself, liberate your vagina, switch to TruCup.

2.  What if I feel uncomfortable wearing it?

Remember the learning curve! Relax and give your mind and body some time to get used to the TruCup (we recommend 2 menstrual cycles), to nail your wearing and emptying schedule, to feel perfectly comfortable and confident! In case the discomfort continues, it is advisable to consult your gynecologist. 

3. I can feel the stem outside, what should I do?

Remember, the TruCup needs to be inserted inside completely, along with the entire stem. If you can still feel the stem and the cup doesn’t go inside more, you can cut it with a pair of scissors to convert it into a size that fits your cervix height easily. Make sure you cut the stem along the three lines, based on your comfort. 

4. Can I pee while the TruCup is inserted?

Urethra. Vagina. Anus.

Yes, that is the order of how a woman’s anatomy is built up. You have three holes or three separate tubes. A TruCup is inserted in the middle tube i.e. is your vagina. It doesn't bother the urethra but initially, if not inserted correctly, it may apply some pressure on the bladder. TruCup still ensures there is no such problem as it is made of softer silicone. 


5.  Do I need to take any specific precautions while wearing/removing the TruCup?


  1. The primary step is to ensure that your hands are clean and dry. The drier your fingers are, the better is the grip on the TruCup. It is not advisable to pull the TruCup with stem, you need to use the stem to hold the base of the cup and break the suction your TruCup has created.

  2. Cleaning and sanitizing your TruCup keeps you hygienic and healthy. You must keep your TruCup dry after you are done with your periods and store it properly in a dry place.

Choosing your cup

Choosing your TruCup Size

1.  Which TruCup size is apt for me? On what basis should I choose and make the decision?

The size of the TruCup would be determined more by what is the best vaginal fitment, rather than the flow of blood. Few factors to consider while choose are as follows-

1. Cervix: If you have a low cervix, TruCup small is recommended. If you have a high cervix, TruCup large is recommended.

2. Age: If you are a teenager and under the age 30, TruCup small is recommended, If over 30, TruCup large is recommended

3. Pregnancy: If you have never given birth, TruCup small is recommended. If you have given birth vaginally, TruCup large is recommended.

4. Flow: Generally, TruCup small has a 20 ml capacity, which is suitable for a regular-medium flow. However, if you have exceptionally heavy bleeding, TruCup large is recommended.

In case of any further questions on apt size, feel free to chat with our Customer Care Agent or click on the Contact Us page and we will get in touch with you!


2. What if I have heavy periods?

A menstrual TruCup holds a fairly good amount of fluid, but if you have a heavy flow, you may try out a larger TruCup. If that does not suit you, it is preferable to remove your TruCup often.


3. Lifespan

The idea of a menstrual cup is to ensure you protect the environment and have a happy and convenient period. Therefore, it is suggested that you clean your TruCup regularly to keep it in pristine condition. The lifespan of your TruCup completely depends on how it is taken care of — if it’s cleaned properly, stored safely, used diligently, a TruCup will last you for many many years!


4. Do I need to know if my cervix is low/high?

We understand that not everyone knows how to measure their cervix height. Before using TruCup, it is advisable but NOT necessary to know the height of your cervix. Because TruCup is specifically designed with a long flat stem with 4 levels of length, it caters to menstruators with either cervix length. It can be shortened if you have a low cervix, once you start feeling comfortable with your TruCup. Do keep in mind that you cannot cut the stem beyond the third level for your own safety, this may lead to the TruCup leaking and difficult to locate. However, it is always beneficial to know your body better and hence, measure your cervix.

5. How do I measure my Cervix?

To measure your cervix, you would have to assume your index finger as your scale. Ensure that your finger is clean. Gently insert your finger in your vagina and feel the vaginal walls and after some time you will feel a firm area/nub- Congratulations! That’s your cervix.


LOW CERVIX (small vaginal canal): When you feel the cervix or a blockage (layman) less than your second phalanx of your index finger. 

MEDIUM CERVIX: When you feel the cervix up to your second phalanx

HIGH CERVIX (long vaginal canal): When your finger is inserted completely, or you are unable to locate your cervix.

Life with TruCup

Life with TruCup

1. Can I play sports with the TruCup?

If you are a dancer, swimmer, trainer, gymnast, or play any other sport then you know that pads and tampons probably cannot handle the angles of your body movement, which leads to leakages or discomfort.

From hiking to sky diving, the TruCup is all you need. With the TruCup you don’t have to look for a bathroom to change repeatedly and their is no restriction to movement- in any direction!

One tiny recommendation would be to avoid any kind of inversion exercises. During menstruation, inversion exercises may cause some bloating as the flow becomes against gravity. However, the feeling will only be weird and won’t cause you any harm.

2. What can I do to inspire others to use TruCup?

Have you bought the TruCup yet? If yes, then perhaps you are one of the dedicated women who are concerned about their health and the health of the environment as well. "Empowered menstruators enable others". Thus, bring out the educator, the friend within you to help others and make them familiar with the truth- ‘to liberate yourself, liberate your vagina”.


Sex with TruCup

1.  Can I have sex while wearing the TruCup?


Either it is the TruCup or the penis that goes into your vagina during your period! We do not recommend wearing TruCup during intercourse. TruCup is thicker and more durable to give you a stress-free cycle. Having period sex is completely your choice and you can easily remove the TruCup for the duration of sex. A couple of reminders-

Firstly, don’t take your period as a problem. You are a menstruator and you were born with it! It makes you strong and unique, so you don’t have to apologize or feel ashamed. 

Secondly, to have a great period sex, communicating and talking honestly to your partner is the key. Finding the right partner who accepts your body, your choices, your periods is another essential to the equation! 

Thirdly, using a condom is a must. This is to avoid sexually transmitted infections/diseases and unplanned pregnancies. There are chances that you may get pregnant as well since some women ovulate early, and sperm can survive up to seven days.

2. Can a teen/virgin use it if they are worried about hymen being intact?

The pelvic and vaginal muscles are tighter in teenagers and virgins. TruCup small is recommended for younger menstruators. Write to us for more details on this! Contrary to dated beliefs of the hymen’s association to virginity, we have to understand the purpose of a hymen and how it can stretch/break due to rigorous activity, exercise, playing various sports e.g. swimming, horse riding etc. There are some women who born without hymen also. Your virginity is only associated with the act of sexual intercourse, the hymen has NO association with virginity. Break the taboo in your head and read more about the (non)-significance of the hymen!



1. What material is the TruCup made of? Is silicone safe to insert inside the body? Is it ok if I’m allergic to rubber/latex?


It is extremely rare for anyone to have silicone sensitivity, thus the reason for its use in producing menstrual cups. TruCup can be safely used in case of rubber/latex allergies as it is latex-free. It is even recommended to use silicone cups over latex-based menstrual cups due to the high incidence of latex allergies. TruCup is made of soft, medical-grade silicone, is hypoallergenic and contains no dyes, BPA, bleaches, phthalates, plastic, or toxins. It is extremely safe to insert inside the body. 

Above all, should you have any concerns about allergies, please consult your physician or dermatologist.

2. Can I wear my menstrual cups during yeast bacterial infections/UTI? 


While yeast infections are a huge cause of discomfort, the situation gets more complicated if you get your period while you have the infection. However, during infection, sanitary napkins and panty liners should be avoided, because they end up promoting the growth of yeast.

It is VERY essential to let the lower area breathe. We recommend the use of TruCup for menstrual protection with the yeast infection as it allows the lower end to breathe while also maintaining the natural moisture balance. In case the infection is internal and the medicines prescribed are not orally taken (vaginal insertion of medicine is required), avoid using the Cup and opt for a cotton pad to ensure the lower end stays airy and breathes.

Always best to consult a medical professional in case of any infections or UTI for speedier recovery, and for their opinion on choice of menstrual product!


3. Can I use a menstrual cup if I have a ‘tipped’ or ‘tilted’ uterus? 


Like all parts of your body, your uterus also comes in different shapes and sizes.  

 - Retroflexed (tipped towards the rectum and folded over)
 - Retroverted (tipped towards the rectum)
 - Anteflexed (tipped towards the bladder and folded over)
 - Anteverted (tipped towards the bladder) 

For most people, the cup sits low enough that it doesn't matter how the cervix is tilted. The TruCup usually doesn't come into contact with the cervix. It also depends on how much your uterus is tipped either forwards or backwards. The menstrual cup learning curve for people with a more severely tipped uterus will involve some practice to understand which angle suits them the most when the cup is inserted. This can take a few cycles to get used to.

 A medical professional will be able to check and explain the kind of uterus you have and offer more advice.



1.  Vagina: /vəˈdʒaɪ.nə/ 

The vagina is a canal-like area in women stretching from the uterus to the labia. Vaginas are crucial for birth and sex and your TruCup is worn inside the vagina.

2. Uterus /ˈjuːt(ə)rəs/

The uterus is the organ in the body of a menstruator in which a baby develops before birth. The lower end of the uterus, the cervix, opens into the vagina, while the upper end, the fundus, is connected to the fallopian tubes.

3. Vulva: /ˈvʌlvə/

The vulva consists of the external female genitalia that surrounds the opening to the vagina. It consists of the labia majora, the labia minora, clitoris, vestibule of the vagina, bulb of the vestibule, and the glands of Bartholin.

4. Cervix: /ˈsəːvɪks/

The cervix is the lower part of the uterus in the human female reproductive system. It is the connection between the vagina and the uterus and your TruCup sits right below the cervix!

5. Menstruator /menstruātor/

An individual who menstruates is a Menstruator. The basic fact is that all individuals who menstruate are not women and not everyone who is a woman necessarily menstruates! Let inclusiveness become the essence of your being with TruCup.

6. Hymen /ˈhʌɪmən/

The hymen is a thin, fleshy tissue that’s located at the opening of your vagina. Hymens naturally have a hole big enough for period blood to come out and for you to use tampons comfortably. Your hymen can be stretched open the first time you have vaginal sex, which might cause some pain or bleeding. But this doesn’t happen to everyone. And there are other ways that a hymen can be stretched open: riding a bike, doing sports, or putting something in your vagina (like finger or sex toy). However, having a hymen and being a virgin is not the same thing.

7. Virginity

Virginity is the state of a person who has never engaged in sexual intercourse. As sex is defined differently as per context, 'losing your virginity' also has different meanings. At TruCup, stressing about whether one is a virgin is way less important than how you feel about your sexual experiences or lack thereof. 

8. Squat

Squatting is to crouch or sit with one's knees bent and one's heels close to or touching one's buttocks or the back of one's thighs.

9. Heavy bleeding

Heavy bleeding is excessive and/or prolonged menstrual bleeding.  It is defined as blood loss greater than 80 - 100 ml (equal to one-third of a cup) per cycle, or periods lasting more than seven to eight days. 

10. Feminine wash

No, we are not talking about vaginal cleansers or douching. However, there are mild and natural cleansers available to keep your TruCup clean and also safe for your body. These mild cleansers are gentle, fragrance-free and helpful to clean the silicone. 

bottom of page